Most people will tell that they love working in teams, that
they get support from each other and encouragement to carry on, press forward
so to speak. Someone to help smooth the
way when all they want to do is crawl into the big black hole of study. This is exactly what happened last time when I
worked as part of a group.
The paper was Integrative Accounting, a wonderful paper that
talked not about measuring growth in monetary numbers, but the green issues that
companies now face. The offset for carbon
credits, the development and support of communities and other charitable
organisations. During the course of this
paper we were assigned to groups or teams of five to develop a report and
presentation, much like we are doing now.
So here were five people who had never meet before and had to
find common ground to work through the issues that we had been presented with.
I was lucky as one of the ladies that had been assigned to
my group I actual knew, not well, but I had done a few contact courses with
her. So I had some idea of her
personality and her working style. She in
turn knew one of the others in the group quite well as it turned out, and knew
that we would work well as team, but we really weren’t prepared for the other
two team members, and thought that our core three would be able arrange most of
the stuff that needed doing. Boy, were
we wrong! It was a large assignment with a very complex presentation.
The first meeting was an eye opener, as one of the group
disagreed with everything anyone said, it had to be her way or the
highway. Another just sat there not
really joining in in any of the discussions.
She then admitted she had to leave 30 minutes after the meeting had
started due family commitments and felt like she could not add any input as she
was behind in her study, which she hoped to catch up with in the next
week. So our first meeting was a bit of
wash out and did exactly accomplish anything in regards to the team structure
or roles. The only thing we all agreed
on was the topic, and that was only because we had to submit it for approval.
The second meeting was a little better as the team member, who
had disagreed with everyone, on the first occasion, was more agreeable this
time around, and actually helped with really good suggestions as to team
roles. It turned out that she had just
come from a difficult personal situation in which she had been made to feel undervalued
and taken advantage of. AS she said it
had affected more than she appreciated, and that she hadn’t meant to let it affect
her in her studies. However the one with
family comments was a no show and no one had heard from her. The advice of our tutor was to continue to develop
the team and the presentation, assign her a role and try to keep communicating
with her via email.
Somehow in the end we got there (after several other meeting
with missing team members), just the four of us as we found out much to our
horrification that our missing fifth member had been subject to domestic violence. None of us had thought to ask her if
everything was okay, we just steam trolled ahead focusing on what we had to do,
and not the personal development side of the group. It taught us all a great lesson that not
everything is what is seems. She was
able to join us for the presentation on the day, slightly battered and bruised,
but very happy that despite her problems, we still included her in the presentation,
and helped her through the day. What it
taught me is well we may work in a team; we need to be able to communicate with
each other not just on professional/developmental basis, but also a personal level,
not in-depth but nice level of personal awareness.
3 comments:
Truly, good communication is vital to the success of any team, but good communication doesn’t just mean speaking to one another a great deal. Communication has to be effective, and over-communicating is just as bad as under-communicating. On top of that, it’s important not to ‘forget the human’, as the adage goes…
It would be interesting to look at that group in terms of Belbin team roles to see if they explained what did and didn't work.
I agree with you about the multi dimentional approach.
A very timely reflection Cherie. It reminds us that we shouldn't judge people on their behaviour in groups without sparing a thought that something else may be going on in their lives that may be affecting them in a particular way at that particular time. We might not always see people at their best. Group work takes a lot of patience and understanding from everyone involved. Let's hope our team manages that.
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